Terms of Termination of Access to Services
09 January 2024

Access to TRUEMONEY Application Services will be terminated by TRUEMONEY INDONESIA if:

1. Users request to permanently stop accessing TRUEMONEY Application Services, because, among other things:

  • Users forget about access to TRUEMONEY ID, Password and PIN.
  • Users close all accounts accessible through TRUEMONEY Application Service.
  • TRUEMONEY Application account is included in the fraud investigation.

2. Evidence of receipt of the written report from Users regarding Users’ TRUEMONEY ID, Password and PIN being allegedly or already known by other unauthorized parties.

3. TRUEMONEY INDONESIA implements compliance with applicable laws and regulations. This adherence includes the obligation to maintain records of customer identities and transaction details for the duration mandated by respective regulatory bodies, applicable to both current and closed accounts. At least within a period of 5 years, as regulated in PERMENKOMINFO in article 15-19, 20/2016.

In the event that Members wish to report a loss of balance, request for blocking, closing, or reactivation due to the termination of access to the above-mentioned Services, Users must contact TRUEMONEY Customer Service via the Customer Service phone number or email address as written in the "Customer Service" menu in TRUEMONEY Application.

Call center: 0804 1000 100
WhatsApp Chat: +62813 8003 3868
Operasional (Jam 08.00 - 17.00 Setiap Hari)
IG: truemoneyid FB: Truemoney Indonesia www.truemoney.co.id

Other Berita

No Need to Hesitate to Send Money With #TRUEMONEYID

Sertifikasi E-Money Bank Indonesia No: 16/129/DKSP
Sertifikasi Remittance Bank Indonesia No:16/152/DKSP/58

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