#TrueInfo : Truemoney Terms and Conditions for Inactive Agents
01 December 2022
Hi #TruePartner, there is a new change of terms and conditions for TRUEMONEY INDONESIA Agents. That is:
  • If the TRUEMONEY Agent does not make Transactions for 3 consecutive months on the Truemoney Application then his account will be considered Inactive or Dormant.
  • The dormant account fee is Rp. 5,000 will be charged in the following month and every subsequent month by deducting the remaining balance in the Agent's wallet.
  • If the Agent's account is still inactive in a row, the Dormant Fee will increase to Rp. 25,000 for each additional month of inactivity (i.e. from the 7th month onwards).
  • If the balance is empty or Rp.0, TRUEMONEY INDONESIA will permanently close this Dormant Agent Account.
  • If the Agent returns to make transactions on his account, then the Agent's account status becomes active again and will not be subject to Dormant Account Fees in the following month.
We will inform you of the provisions regarding this dormant account on November 1, 2022, 30 days before it comes into effect on December 1, 2022.
Please read  the Complete Terms & Conditions of the Truemoney Indonesia Application for Members & Agents . Come on, make sure you transact regularly using the Truemoney Application!
If a Truemoney Agent needs further explanation or would like to ask a question, please contact Truemoney Customer Service below:
Call center: 0804 1000 100
WhatsApp Chat: +62813 8003 3868
Operational Hours 08.00 - 17.00 WIB Every Day


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