Disburse Your Money Transfer MTCN Code immediately.
22 November 2022

Hi #TrueFriends!

Truemoney will replace the Money Transfer Service only through the TrueMoney application wallet.

If you need assistance with cash withdrawals, please contact TrueMoney Indonesia customer service.

If you need assistance with cash withdrawals or lost/forgotten MTCN codes, you can contact TrueMoney Indonesia customer service

FAQ 

Q : When is the due date of cash withdrawal or the MTCN code disbursement?
A : According to the applicable regulations no later than 90 days after transaction date or at the end of February 2023 (28 February 2023)

Q : What is the MTCN code?
A : MTCN is a money withdrawal code consisting of a 10-digit number that is used to withdraw cash at Alfamart/Alfamidi stores

Q : What if I haven't cashed out by February 28, 2023?
A : The funds will be transferred to Government Agencies in accordance with the provisions of the Law on Transfer of Funds, namely to the DKI Jakarta Heritage Center.

Q : Who can make cash withdrawals?
A : Disbursement can be made by the recipient using the MTCN code and canceling the transaction by the sender. However, if the time limit for cash withdrawal has exceeded, Truemoney customer care will verify the sender data.

Q : If in the future it is known that the sender or recipient of funds, or the heirs of the sender or recipient of funds, has made a claim on the funds that have been submitted to the Property Heritage Center, what is the claim procedure?
A : Claim procedures can be carried out through

Kantor Balai Harta Peninggalan Jakarta
Graha Inti Fauzi Lantai 8
Jl. Warung Buncit Raya No.22
Pejaten Barat - Pasar Minggu
Jakarta Selatan
Website : https://bhpjakarta.kemenkumham.go.id/

  • The Property Heritage Center will carry out the process of examining the claimant's data according to the data and files that have been submitted by Truemoney.
  • If the data is correct, the Property Heritage Center will contact Truemoney to verify the data.
  • If the data is match and correct, Truemoney will contact the Property Heritage Center to confirm, and send a letter of confirmation of the customer data, which contains that the customer is a valid sender/recipient of funds, and the funds can be given to the sender/recipient or the heirs of the sender or recipient of funds who carry out the claim process.
    The confirmation letter from Truemoney will be sent to the claimant concerned (sender/recipient of funds/heir) via the official Truemoney email.

Q : Can I still send money use TrueMoney Service?
A: Yes. Customers can still send money through the Truemoney Indonesia application which can be downloaded via Google Playstore, by using the [Send money] → [Send to True] feature or send money from wallet to wallet /True to True (free) then cash out from the Truemoney balance at Alfamart/Alfamidi

Q : How do I send money from the Truemoney member app?
A : Download the [Truemoney Indonesia] app through the Google Playstore, do a new registration process and input the required data according to your ID Card and submit a photo of yourself with your ID card to become a premium member so you can use money transfer services. Then the reciever can make a cash withdrawal from the member's balance through Alfamart /Alfamidi by using the token on the member's application.

Q : Q : How much does [Cash Withdraw] cost from the Truemoney application via Alfamart/Alfamidi?
A : Cash withdrawal fees are much more economical, namely IDR 5,000.00 for all nominal following the Truemoney member application limit (IDR 10,000,000.00/day), provided that the withdrawal limit per 1 Alfamart/Alfamidi store is IDR 2,000,000.00 can be done 5x per day in different shops.

Q : What transactions can be made through the Truemoney member app?
A : Apart from sending money, customers able to purchase a phone top up, electricity tokens, pay bills, pay health insurance and other digital transactions.


Q : How do I top up my Truemoney balance so I can make the transactions above?
A : Truemoney balances top up can be made through the Alfamart/Alfamidi cashier at a cost of Rp. 1,500 and Bank of BRI, Mandiri, Permata, CIMB Niaga, Danamon, Maybank, Keb Hana Bank and other Bank Virtual Accounts with free of charge if transfer between accounts and with costsRp. 5,000 if between banks.

 

Sending money to family/relatives can still be done through the TrueMoney wallet application.DOWNLOAD APPLICATION HERE
There are several ways, starting from sending money to other wallets and withdrawing balances/remittances that can be disbursed at Alfamart/Alfamidi. And can send money to all banks.

If #TruFriends! If you need further explanation or want to ask a question, please contact Truemoney Customer Service below:

Call center: 0804 1000 100
WhatsApp Chat: +62813 8003 3868
Operational Hours 08.00 - 17.00 WIB Every Day

 

Other Berita

No Need to Hesitate to Send Money With #TRUEMONEYID

Sertifikasi E-Money Bank Indonesia No: 16/129/DKSP
Sertifikasi Remittance Bank Indonesia No:16/152/DKSP/58

#TRUEMONEYPENGIRIMANUANG
to download click the playstore logo below